Shipping policy
SHIPPING POLICY
At Merci Perci, we are committed to ensuring your jewelry arrives safely and promptly. This Shipping Policy outlines our shipping methods, timeframes, and procedures to provide a seamless delivery experience.
1. Processing Time
- All orders are processed within [insert processing timeframe, e.g., 1-3 business days] of payment confirmation, excluding weekends and holidays.
- Custom or made-to-order items may require additional time. Estimated delivery dates for these products will be communicated at checkout or via email.
- You will receive an email notification with tracking details once your order has been shipped.
2. Shipping Rates and Delivery Times
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | $12 Flat Rate |
| Express Shipping | 2-3 business days | $15 Flat Rate |
| Free Shipping | 5-7 business days | Free on orders over $200 |
Delivery times are estimates and may vary due to carrier delays, weather conditions, or other unforeseen circumstances.
3. International Shipping
- We currently ship Worldwide
- International delivery times vary by destination and customs processing.
- Please note that customs fees, duties, or taxes may apply and are the responsibility of the recipient.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can monitor your order's progress through the carrier's website.
5. Lost, Stolen, or Damaged Packages
- Lost or Stolen: Merci Perci is not responsible for packages marked as delivered by the carrier but reported as missing. We recommend contacting the carrier directly in such cases.
- Damaged: If your package arrives damaged, please contact us at hello@merciperci.com within 48 hours of receipt, including photos of the packaging and product for review.
6. Incorrect Shipping Information
Please ensure your shipping details are accurate at checkout. Merci Perci is not responsible for delays or lost packages resulting from incorrect addresses. If you notice an error, contact us immediately at hello@merciperci.com.
7. Returns Due to Failed Delivery
If a package is returned to us due to failed delivery attempts, an incorrect address, or refusal to accept the shipment, you will be responsible for any additional shipping fees to reship the order.
8. Questions About Shipping?
For questions or concerns about your order's shipping, please reach out to us at hello@merciperci.com.